BOOKING POLICY:

A non-refundable deposit of $50.00 tour cost is due upon booking the tour. Full payment is due 72 hours in advance of the tour. Failure to pay in full within the time limit will result in cancellation and loss of deposit.

PAYMENT POLICY:

Payment can be made either directly at the Discover Canada Tours office, to authorized agents and partners, or on-line. The following forms of payment are accepted: cash, debit, traveler’s cheques and credit cards. Personal cheques are not accepted. Payment must be made in full 72 hours in advance of the tour. If payment is not made within this time, your spot on the tour will be cancelled and you will forfeit your deposit.
Full payment must be made 72 hours prior to your tour departure date. If have not paid in full by this time, your reservation may be cancelled. Payment can be made in cash, traveler’s cheques, or credit card. Please note that if you pay by cash or local debit card you will receive a discount. If you are paying by credit card, you do have the option to pay online. If you would like to pay with cash or traveller’s cheques you can pay at your school or agency (if applicable) or you can come to our office located at: 820-1111 Melville Street. Our office is 1 block west of the Burrard sky train station; on the NW corner of Thurlow Street and Melville Street (Dunsmuir turns into Melville Street). Our office hours are Monday thru Friday,8:30am to 5:30pm.

REFUND POLICY:

Refunds will only be issued if the trip is cancelled at least one week prior to departure. The tour is non-refundable within 7-days prior to departure. The tour is also non-refundable if you fail to show up at the meeting spot on time. Please check the map and transit schedule well in advance to ensure that you can get to the meeting spot on time. Emergency Cancellation Insurance is available at the time of booking and recommended to all passengers.

INSURANCE:

Discover Canada Tours strongly recommends the purchase of comprehensive trip insurance. Insurance is non-refundable and non-transferable. It is the responsibility of the passenger to contact RBC Travel Insurance Company regarding claims at 1-800-387-2487. For further information please contact Discover Canada Tours at 604-689-8128. Discover Canada Tours will not be responsible for any denied claims by RBC Travel Insurance Company. Eligible expenses may include: cancellation charges prior to departure, trip interruption, excess hospital, baggage, personal effects, out-of-pocket expense, return of vehicle, family transportation benefit, death after departure, and accidental benefits. This is not an insurance policy. The complete terms, condition and restrictions are set out in the insurance certificate.

ROOM OCCUPANCY POLICY:

Advertised prices are based on maximum occupancy. Rooms may consist of any combination of the following, based on occupancy: one king sized bed, one queen sized bed, one double sized bed, two queen sized beds, two double beds, a pull-out couch, a rollaway bed or a single bed. Upon booking the Trip, should you not provide the names of desired roommates, Discover Canada Tours may match you with other passengers based on the chosen occupancy. Discover Canada Tours is not in any way liable for injury, loss or damage as a result of roommate matching. Single and double room upgrades are available at an additional cost.

Please see your brochure for detailed pricing.

TRIP CANCELLATION BY DISCOVER CANADA TOURS:

Discover Canada Tours reserves the right to cancel any Trip in its sole discretion. In the event that a Trip is cancelled, Discover Canada Tours shall have no responsibility beyond the refund of all monies paid by the Passenger which shall be deemed to constitute full settlement. Discover Canada Tours cannot guarantee weather conditions nor can Discover Canada Tours be responsible for any shut downs, whether wholly or partially of the operations of any services in connect with the Trip whether they be caused by weather or for any reason or cause.

PRIVACY:

Any pictures, video or promotional footage taken by Discover Canada Tours or other parties working with Discover Canada Tours (which may include Passengers), during the Trip, will be the property of Discover Canada Tours and can be used or disclosed and the Passenger consents to the use and disclosure for future promotional purposes. The Passenger also consents to the use and disclosure of any of the personal information collected regarding the Passenger (expect for payment information) to enable Discover Canada Tours to inform the Passenger of events and promotions.